just completed a certification project of all RSA franchises. It was
a huge undertaking that encompassed over 70 franchises and their
owners, sales consultants and installers. The objective was to
ensure that no matter where they are located, customers will receive
the high standard of service that the Trellidor brand is known for.
“We have an
induction program for new franchise staff as well as on-going
training both in the field and at our head office. The certification
project was different in that it involved the whole country over a
limited period of time,” said Marketing and Sales Director Peter
represent our brand out there in the marketplace but we at head
office are the custodians of the brand. We’ve been hard at work,
building our reputation for excellence since opening our doors in
1976 and our certification process is one of the keys to maintaining
that reputation. It also protects our customers on so many levels,
You are able
to check that the Trellidor service provider knocking at your door is
as service providers are an ongoing problem as they can gain access
to ‘secure’ suburbs quite easily. Readour blog on the subject and see how it’s done.
To make sure you
know who is coming onto your property, franchise staff members have
been issued with ID cards that include their photograph and name.
The franchise administration staff phone and/or email each customer
ahead of the appointment to confirm the details of the sales
consultant or installer, so there are no unexpected visitors. They
also wear clothing that clearly identifies them as being from
Trellidor, and arrive in Trellidor branded vehicles.
you are dealing with qualified people that will do a professional job
Every one of our
Trellidor experts is qualified to specify, measure, order or install
our security products no matter where they are in RSA. Customers can
be confident that Trellidor franchise staff are well-equipped to help
solve their security problems because they’ve been trained, tested
and certified in their particular area of expertise.
re-certification is intended to maintain high customer service
certification is only valid for one year and once that year is up,
staff have to be certified again. They’re kept up to date on
Trellidor products and systems through workshops, training sessions
and written tests for which they are well prepared.
Internal audits are an early warning system in terms of trouble
are conducted to ensure that Trellidor franchise staff comply with
their certification training. This helps to plan further training
where it is needed and assists staff in improving their skills to
offer customers the service they’ve come to expect.
Trellidor International franchises
“We have a
number of Trellidorfranchises throughout Africa and other parts of the world and
they are undergoing the same certification process. Logistically
this is a far more complicated project than the one we’ve just
completed in RSA, but it is essential that our high standard of
service is uniform throughout the world. After all, we’re in the
business of helping people to stay safe both at home and work,”
encouraged to find their nearest franchise and ask any questions they may have about
how best to secure their homes and workplaces.
Ordering your Trellidor is easy! We have over 70 stores around South Africa, so by booking an appointment with one of our trained security experts located near you, you will get the best deals and understanding about your home / business security.
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